Student Helpdesk and Tech Tools Outreach

Student Helpdesk and Technology Tools Outreach Program

Grantee: Student Affairs IT (SAIT)

Amount Funded: $2,229,000 (2017-2020) and $333,261 (2020-2021)

Funding Cycle: Spring 2016 Large Scale and Spring 2020 Large Scale

Implementation Period: Multi-Year and Single Year, respectively 

Funding Time Period: 

  • Academic year 2016 - 2017 - $755,000
  • Academic year 2017 - 2018 - $0
  • Academic year 2018 - 2019 - $742,000
  • Academic year 2019 - 2020 - $732,000
  • Academic year 2020 - 2021- $333,261

Full Grant Allocation Spent: No

Project Description: The STF funded the student-staffed IT helpdesk, which is available by phone and at multiple campus locations, plus the outreach program to help students find technology tools.

Testimonials: 

  •  “The student helpdesk has been tremendously successful over the past three years, in large part due to the support received from the Student Tech Fund. We have been able to expand service locations and hours, hire a larger and more diverse student technician team, and become a trusted and valued service for students. Best of all, the number of students we have helped per year has jumped by nearly 500%. We are so proud of the work we are able to do and we are grateful that the Student Tech Fund supports this work on behalf of students.” -- Cristóbal Olivares, Director of Student Technologies
  • "Thank you so much to the Moffitt helpdesk team for helping me with my computer and for going above and beyond for a fellow student. They helped me figure out the root problem and figure out a solution for saving my data, while also being kind and calm and even staying after their shifts had finished. You are amazing!" -- anonymous student
  • "The summer before I came as a new transfer student, I was taking summer classes and I happened onto the student helpdesk. When I asked for help with several software issues, they were knowledgeable, professional and friendly. It was a great first impression for me, and I referred my friends to use the service after that because I had such a positive experience." -- anonymous student

Final Narrative Report: Coming Soon

Financial Reporting

Photo: Coming Soon